Refund and Returns Policy for Unlimit.lk

Last Updated: [Insert Today’s Date or the Date of Final Review]

At Unlimit.lk, operated by Unlimit (PVT)) LTD, we are committed to ensuring your satisfaction with every purchase. If you are not entirely satisfied with your order, we’re here to help.

1. Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

  • Timeframe: You must initiate the return process within 7 days  of receiving your item.

  • Condition: The item must be unused, unwashed, in its original packaging, and in the same condition that you received it.

  • Proof of Purchase: You must have the original receipt or proof of purchase.

  • Non-Returnable Items: Certain types of items cannot be returned, including:

    • Perishable goods (e.g., food, flowers, newspapers, magazines)

    • Intimate or sanitary goods

    • Hazardous materials, flammable liquids or gases

    • Gift cards

    • Some health and personal care items

    • Items marked as “Final Sale” or “Non-Returnable”

2. How to Initiate a Return

  1. Contact Us: To initiate a return, please contact our customer service team at [Insert your customer service email [email protected] or call us at 0777 040369. Please provide your order number and a clear explanation of why you wish to return the item.

  2. Assessment: Our team will review your request and, if eligible, provide you with instructions on how to return your item.

  3. Packaging: Securely pack the item in its original packaging, including all accessories, manuals, and free gifts received with the product.

  4. Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. We recommend using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

3. Refunds (If Applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

  • Approved Refunds: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days 7 business days.

  • Partial Refunds: There are certain situations where only partial refunds are granted (at Unlimit.lk’s sole discretion):

    • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

    • Any item that is returned more than 14 days after delivery.

  • Late or Missing Refunds:

    • If you haven’t received a refund yet, first check your bank account again.

    • Then contact your credit card company, it may take some time before your refund is officially posted.

    • Next contact your bank. There is often some processing time before a refund is posted.

    • If you’ve done all of this and you still have not received your refund yet, please contact us at .

4. Exchanges (If Applicable)

We only replace items if they are defective or damaged upon arrival. If you need to exchange it for the same item, send us an email at [email protected] and follow the return instructions provided.

5. Damaged or Defective Items Upon Arrival

If your item arrives damaged or is defective, please contact us immediately (within 24-48 hours of receipt with:

  • Your order number.

  • A description of the damage or defect.

  • Photographic or video evidence of the damage/defect and the original packaging.

We will assess the issue and provide instructions for a replacement or refund, including return shipping arrangements if necessary.

6. Warranty Claims

For items covered by a manufacturer’s warranty, Unlimit.lk will assist you in initiating a warranty claim with the manufacturer where applicable. The terms and conditions of the manufacturer’s warranty will apply.

7. Cancellations

You may cancel your order free of charge before it has been dispatched from our warehouse. Once an order has been dispatched, it falls under our standard returns policy. To cancel an order, please contact our customer service team as soon as possible.

8. Contact Us

For any questions regarding our Refund and Returns Policy, please contact us:

Email: [email protected] Phone: 0777 040369